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Privacy Policy

​At Kubo Wellness, your privacy matters. This privacy notice explains how we collect, use, and protect your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, whether through our website, online booking, social media, or in person at our clinic.  

1. Who We Are

Kubo Wellness is a wellness business based in Derby, UK, offering red and near-infrared light therapy, oxygen hyperbaric therapy and pulsed electromagnetic field (PEMF) therapy.
Kubo Wellness Ltd is the data controller for the personal data you provide.

2. What personal data we collect

We may collect the following categories of data:

  • Identity & Contact Data – name, phone number, email address, age, emergency contact details.

  • Health & Wellness Data – information you provide in questionnaires, intake forms, or consultations (e.g. medical history, medications, wellbeing goals).

  • Booking & Transaction Data – appointment history, session notes, and payment confirmations (we do not store card details).

  • Marketing Preferences – your consent for newsletters, offers, or promotions.

  • Technical Data – IP address, browser type, device information, and analytics cookies from our website.

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We do not process or store full card details ourselves. Payments are handled securely by our third-party payment processor, which complies with PCI DSS security standards. We may receive confirmation of payment status, but we never have access to your complete card number or security code.

3.  How We Use Your Data

We process your data to:

  • Deliver and manage your bookings and sessions.

  • Ensure safety and suitability for wellness therapies.

  • Respond to enquiries or follow up on your interest in our services.

  • Enter you into promotions or prize draws 

  • Send marketing emails, if you have opted in

  • Improve our website, content, and client experience.

  • Comply with legal obligations

4.  How We Use Your Data

Under the UK GDPR, the lawful bases we rely on include:

  • Contract – to provide the wellness services you’ve booked.

  • Legitimate Interests – to maintain client safety, manage bookings, and improve operations.

  • Legal Obligation – to meet record-keeping and health/safety requirements.

  • Consent – for marketing or processing special category (health) data, where required.

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You can withdraw your consent at any time by contacting us at regenerate@kubowellness.co.uk

5.  Data Sharing

We do not sell your data. We may share it only with:

  • Trusted service providers (e.g. ScoreApp, booking platforms, email or cloud storage services) under GDPR-compliant contracts.

  • Legal or insurance bodies if required by law or in defence of a claim.

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All processors are contractually bound to handle your data securely and lawfully.

6.  How Long We Keep Your Data

We retain personal data only as long as necessary for the purposes outlined above or to comply with legal requirements. After that, data is securely deleted or anonymised.

7.  Data Security

  • Paper forms are stored in locked cabinets within the clinic.

  • Digital files are kept on encrypted, password-protected systems.

  • Only authorised staff have access to your information.

8.  Your Rights

Under the UK GDPR, you have the right to:

  • Access – request a copy of your data.

  • Rectification – ask for corrections.

  • Erasure – request deletion (“right to be forgotten”).

  • Restriction – limit processing in certain circumstances.

  • Portability – receive your data in a machine-readable format.

  • Object – to certain types of processing (e.g. direct marketing).

  • Withdraw Consent – at any time.

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To exercise your rights, email: regenerate@kubowellness.co.uk


You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk

9. Cookies & Analytics

Our website may use cookies or analytics tools to track visitor usage. You can disable cookies in your browser settings at any time.

10. Changes to This Privacy Policy

We may update this notice periodically. Any changes will be posted on our website, and where appropriate, notified to you by email.

If you have questions or concerns, don’t hesitate to contact us at regenerate@kubowellness.com


We’re here to keep your data safe and your trust even safer.

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